Ye Dang: BAD SERVICE!!!!

Mom, Auntie and I ate in this Korean restaurant located along Meralco Ave. Pasig City. The place is jampacked, the food is delicious but the service is really bad. Why? Sit back and relax as I narrate to you why we are NEVER coming back to this restaurant ever again.

Mom and Auntie eats here every week for the past 2 weeks as both of them enjoyed Korean food very much. Today, I joined them for their sister dinner bonding. Upon entering the restaurant, the place is quite packed. We are asked to sit in a table nearest to the door. We didn't complain since our stomach are already grumbling. Korean barbeque is their well known dish and it is cooked right in front of you. We noticed that the table that we are asked is not a charcoal burner but a gas burner. We were a bit discouraged and asked our server to be transfered to a vacant table that uses charcoal. We like our korean barbeque cooked in charcoal because it is more tasty and more authentic. The server said in Filipino: "Ito nalang naman po lulutuin natin eh!" ( This is the only dish we are going to cook ) refusing us to transfer to another table. Maybe because the server is lazy cleaning and preparing. But we insisted, the server then quickly prep the new table for our transfer. In the middle of everything, the owner, a Korean lady, approaches our table and explained to us that the food that we ordered is best cooked in gas and not in charcoal. But we still insisted that they should transfer us. Remember, the customer is always right and service is a 50% criteria why people go back to the restaurant. And we've been a fan of Korean restaurants ever since and her reasoning of the food that we ordered is better cooked in gas than in charcoal is just her alibi for us not to transfer making us dumb in which we aren't we know how to eat and cook the Korean way. Since we insisted again, the korean customer talked in Filipino already: "Next time nalang!" with her agitated and irritated face. Of course, we were pissed but we didn't create a scene anymore because we don't want to ruin our night and our dinner. But it is always the customers prerogative if they want to transfer or not whatever the reason may be and it is always the duty of the restaurant to tranfer the unsatisfied customer as to where he/she would like to be transfered. This is service, this is extended hospitality. This is another reason why people goes back to a specific restaurant, besides good food, it offers good if not great service. We will never go back to Yedang ever again after this irritating experience. The korean owner forgot that she is serving Filipinos in the Philippines. She is the one who should adjust and not us. We are customers and we are Filipinos.